If you change your mind, we are happy to refund your order, minus a 12% transaction fee that is charged to Reverie Studios NZ. This will only occur if production has not already commenced. 

 

To be eligible for a refund or replacement due to faulty or damaged product, you must notify us within 3 days of receiving the item.

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We may request photographic evidence or additional information to assess the issue and validate your claim.

 

In some cases, we may request that you return the faulty or damaged item to us. We will provide instructions on how to do this, and we will cover the shipping costs associated with the return.

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Customised and Personalised items are not eligible for returns or refunds unless they are defective or damaged.​

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Refunds are not available for items with errors in personalisation that were provided by the customer during the order process. Please double-check all customisation details before finalising your order

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Please note: The wood grain may vary with lighter or darker grains, knots and colourings etc. This is not considered a fault in the timber, just a reflection of its natural character. 

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You can always contact us for any return question at hello@reveriestudios.co.nz 

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